Hosteur.pro

Offer your network of customers multilingual support available 24 hours a day, 7 days a week and 365 days a year. Strategic platforms that allow your organization to deliver the best possible services to your customers in centralized locations, based on their needs and profile.

All our employees are native and have a perfect command of the culture of the supported countries, so that each client always feels at home. Their expertise in a variety of sectors allows them to handle each request with excellence. They speak the right language to deliver the right solutions. Hosteur's multilingual offer is a real distinguishing factor covering 6 markets with 6 different languages from six regional platforms located in France, Switzerland, Bulgaria, Tunisia, Madagascar and Togo.

Our mission

Many companies have gone international both in terms of outreach activities and operations. The global business environment has led to the need to outsource certain operations, customer support, to meet the demands of diverse customers - from different time zones, cultures and languages. Hosteur brings together a balanced mix of people, technology and locations to deliver smart, flexible, agile and innovative enterprise outsourcing solutions.

Our engagements

Benefit from our know-how of more than 10 years and our international presence to carry out your projects successfully

Know how

Benefit from our know-how of more than 10 years and our international presence to carry out your projects successfully

Un callcenter multilingue ne doit pas négliger les missions principales d’un service client comme :

La réponse aux besoins des clients finaux
La réponse aux besoins de l’entreprise avec laquelle le centre de contact a signé un partenariat
La gestion des contentieux
La gestion des services après-ventes
L’assurance de la fidélité des clients finaux sur le long terme
La promotion d’une bonne image de l’entreprise

Le centre de contact est l'une des zones les plus critiques d'une entreprise. C'est le dernier kilomètre, qui définit si les investissements de communication et de marketing se terminent par une vente ou non. C'est là que vous avez la possibilité d'étendre et de monétiser le cycle de vie de votre client ou simplement de le perdre. C'est là que vous pouvez transformer une réclamation en un client satisfait et des dettes en argent. Mais pour réussir à atteindre votre objectif, vous avez besoin d'un partenaire qui vous accompagne avec une technologie solide, qui connait les exigences de votre entreprise et qui parle votre langue.

We manage the customer relationship over the entire sales cycle: product and service information, order taking, delivery follow-up and after-sales services.