Hosteur helps companies integrate chat with existing customer interaction channels to create an advanced digital customer experience.
Chat is becoming the world's preferred channel of interaction, along with voice and email. Increasingly, real-time conversations and interactions with service agents in chat windows have become the norm. Today, many of the world's largest and best-known brands offer chat as one of the main channels for customer engagement.
Available anytime, anywhere, and offering quick responses to customer requests with less waiting time, chat is well suited to handle complex products/services that may raise questions from customers.